Sure Close Alabama, a trade name of Four Columns Properties LLC ("we," "us," or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at sureclosealabama.com or communicate with us via SMS text message.
1. Information We Collect
We may collect the following types of information:
- Personal identification information: Name, email address, phone number, property address
- Property information: Details about your property including condition, situation, and timeline
- Usage data: IP address, browser type, pages visited, time spent on pages
- Cookie and tracking data: We use cookies and similar tracking technologies to improve your experience on our website. You may disable cookies in your browser settings, though some features may not function properly.
- SMS opt-in data: Phone number and consent to receive SMS messages. This information is collected when you submit our contact form.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To contact you regarding your property and our cash purchase offer
- To send you SMS text messages related to your inquiry, appointment scheduling, and transaction updates
- To respond to your inquiries and provide customer support
- To improve our website and services
- To comply with legal obligations
- To send promotional communications (with your consent)
3. SMS Messaging Program
By submitting your phone number on our website, you expressly consent to receive SMS text messages from Sure Close Alabama / Four Columns Properties LLC.
What messages we send:
We send SMS messages related to your property inquiry, including follow-up communications, cash offer details, appointment reminders, and transaction updates. We may also send promotional messages about our home buying services.
Message frequency:
Message frequency varies based on your inquiry and transaction stage. You may receive up to 5 messages per week.
Message and data rates:
Message and data rates may apply. Standard carrier rates apply to all SMS messages sent and received.
How to opt out:
You may opt out of receiving SMS messages at any time by replying STOP to any message we send. After opting out, you will receive one confirmation message and no further SMS messages will be sent. To re-subscribe, text START to our number.
How to get help:
Reply HELP to any message for assistance, or contact us directly at [email protected] or 256-798-0632.
No sharing of SMS opt-in data: We do not sell, rent, share, or disclose your SMS opt-in information or phone number to any third party or affiliate for marketing purposes. Your SMS consent is not transferable. Information submitted through our opt-in form is used solely by Sure Close Alabama / Four Columns Properties LLC to communicate with you about your property inquiry.
4. Cookie and Tracking Information
Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device. We use cookies to:
- Remember your preferences
- Analyze website traffic and usage patterns
- Improve website functionality
You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing cookies. Note that disabling cookies may affect website functionality.
5. Data Security Practices
We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Secure HTTPS encryption on our website
- Limited access to personal information on a need-to-know basis
- Use of reputable third-party CRM and communication platforms with their own security protocols
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
6. How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service providers: We may share information with trusted third-party vendors who assist us in operating our business (e.g., CRM software, email/SMS platforms), subject to confidentiality agreements
- Legal requirements: We may disclose information if required by law or in response to valid legal requests
- Business transfers: In the event of a merger or acquisition, your information may be transferred as a business asset
We do not share, sell, rent, or trade your SMS opt-in data or phone number with any third party for their marketing purposes under any circumstances.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you
- Correction: You may request that we correct inaccurate or incomplete information
- Deletion: You may request that we delete your personal information, subject to certain legal obligations
- Opt-out of SMS: Reply STOP to any SMS message at any time
- Opt-out of marketing emails: Click the unsubscribe link in any marketing email
To exercise any of these rights, contact us at [email protected] or 256-798-0632.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the date at the top of this page. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Sure Close Alabama / Four Columns Properties LLC
- Email: [email protected]
- Phone: 256-798-0632
- Website: sureclosealabama.com